Last Updated : 28/07/2024
OVERVIEW
Welcome to Veraonline.in. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with these terms, you should not use our website.
1. Introduction
1.1 Website Information
This website, Veraonline.in , is operated by Glassbird Clothing Pvt Ltd, located at D 74 FF, The Palladians, Sector 50 Gurugram Haryana. You can contact us at support@veraonline.in  or +91 124 4184764.
1.2 Agreement
By accessing or using our website, you agree to be bound by these terms and conditions, our Privacy Policy, and any additional terms applicable to certain programs in which you may elect to participate.
2. Definitions
2.1 Key Terms
- User: Any individual or entity accessing or using the website.
- We/Us/Our: Veraonline.in, its owners, and affiliates.
- Website: www.veraonline.in
- Products: Apparel and related items available for sale on our website.
3. Use of the Website
3.1 Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our website and make purchases. By using the website, you represent and warrant that you meet these eligibility requirements.
3.2 Account Creation
To access certain features of our website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
4. Products and Services
4.1 Product Description
We strive to provide accurate and detailed descriptions of our products. However, we do not guarantee that product descriptions, images, or other content is accurate, complete, reliable, current, or error-free. If a product offered on our website is not as described, your sole remedy is to return it in unused condition.
4.2 Pricing
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices for products are subject to change without notice. We reserve the right to correct any errors or omissions in pricing.
4.3 Orders
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time after receipt of your order. If we cancel your order, we will refund any payment made.
5. Payment
5.1 Payment Methods
We accept the following payment methods: credit cards, debit cards, net banking, UPI, and other digital wallets as listed on our website. All payments must be made in INR.
5.2 Payment Security
We use secure payment gateways to process transactions. We do not store your payment information on our servers. Any issues with payment should be reported immediately to our customer support.
5.3 Billing Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.
6. Shipping and Delivery
6.1 Shipping Policy
We ship products to addresses within India. Shipping costs are calculated at checkout and are based on the destination and shipping method chosen.
6.2 Delivery Times
Estimated delivery times are provided for your convenience and are not guaranteed. We are not responsible for delays caused by shipping carriers or other factors beyond our control.
6.3 Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your order using the tracking number provided.
6.4 Delays
If there is a significant delay in shipping your order, we will notify you by email or phone. You will have the option to cancel your order if the delay is unacceptable.
For Further details, please refer to our Shipping Policy – https://veraonline.in/shipping-policy/
7. Returns and Refunds
7.1 Return Policy
You may return products within 07 days of delivery for a refund or exchange, provided that the products are unused, in their original packaging, and in resalable condition. Certain items, such as sale items or personalized products, may not be eligible for return.
7.2 Return Process
To initiate a return, contact our customer support at – support@veraonline.in  or +91 124 4184764 with your order details. We will provide you with instructions on how to return the item.
7.3 Refund Policy
Refunds will be processed within 3 days of receiving the returned products. Refunds amount will be credited in the from of store credit with a validity of 3 months. Shipping charges are non-refundable unless the return is due to our error.
Our Return & Refund Policy – https://veraonline.in/refund_returns/
7.4 Exchanges
If you need to exchange an item, please contact customer support. Exchanges are subject to product availability.
8. User Conduct
8.1 Prohibited Actions
Users must not:
- Engage in any fraudulent, abusive, or illegal activities.
- Upload or transmit any harmful or malicious software.
- Violate any intellectual property rights.
- Use the website for spamming, phishing, or any other disruptive behaviour.
8.2 User Responsibility
You are responsible for your use of the website and any content you post. You agree to use the website in compliance with all applicable laws and regulations.
9. Intellectual Property
9.1 Ownership
All content on this website, including text, graphics, logos, images, and software, is the property of Glassbird Clothing Pvt Ltd or its licensors and is protected by applicable intellectual property laws.
9.2 Usage Rights
You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works from the website content without our prior written consent.
10. Privacy Policy
10.1 Data Collection
We collect personal information in accordance with our Privacy Policy, which is incorporated into these terms by reference.
10.2 Data Protection
We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
10.3 Third-party Sharing
We do not share your personal information with third parties except as described in our Privacy Policy – https://veraonline.in/privacy-policy/
11. Limitation of Liability
11.1 Disclaimer
Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted or error-free.
11.2 Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or products.
12. Indemnification
12.1 User Responsibility
You agree to indemnify, defend, and hold harmless Glassbird Clothing Pvt Ltd, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the website or violation of these terms.
13. Governing Law and Dispute Resolution
13.1 Applicable Law
These terms are governed by and construed in accordance with the laws of India.
13.2 Dispute Resolution
Any disputes arising out of or in connection with these terms shall be resolved through binding arbitration in Gurugram, India, in accordance with the Law of India. The decision of the arbitrator shall be final and binding.
14. Changes to Terms
14.1 Modification Rights
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
14.2 Notification
We will notify you of significant changes to these terms by email or by posting a notice on our website. Your continued use of the website after the effective date of any changes constitutes your acceptance of the modified terms.
15. Contact Information
15.1 Customer Support
For any questions or concerns about these terms and conditions or your use of the website, please contact us at support@veraonline.in  or +91 124 4184764.
Our Address is as mentioned below –
Vera – (Vera and www.veraonline.in are owned by Glassbird Clothing Pvt Ltd.)
D 74 FF, The Palladians, Sector 50, Gurugram, Haryana, India.